Help & Info
FREE SHIPPING ON ORDERS OF $49 & UP
Free shipping offer applies to orders shipped within the U.S. (includes Alaska, Hawaii, Puerto Rico and military APO's). We ship orders from our warehouse located in Florida, USA.
ORDER INFO
Please order through our secure online store. We are not able to take orders over the phone or email. If you have any questions, please contact us.
SHIPPING METHODS
Based on your shipping address and desired shipping speed, we offer USPS, Fed Ex and UPS. Delivery options include standard and express shipping. Please count delivery time in business days and note that weekends, holidays and other issues may cause delays.
DELIVERY TIME
Depending on the shipping method you choose, delivery within the continental U.S. normally range from 3-7 business days for standard shipping. Delays can happen due to issues with the USPS, UPS, Fed Ex, holidays, weather, road closures, etc. Express shipping options are also available. Delivery times are estimated and not guaranteed.
Please note processing time is 1-2 business days and the delivery time does not count weekends and holidays. The delivery time varies based on the shipping method that you choose. If you place your order during the weekend or holiday, it may take a longer for your order to ship.
INTERNATIONAL SHIPPING
We ship worldwide using Fed Ex and UPS. Please note the following:
*Fed Ex rates will include import fees, duties, taxes for most countries
*UPS does not include import fees, duties and taxes, therefore additional fees will be billed to you by UPS.
HOLIDAY SCHEDULE - click here for holidays during which we are closed
TRACK YOUR ORDER
Once your order is shipped, we will email the tracking information and a link to get up-to-date information. If you didn't receive this email, you can log in to your account or contact us and we will be happy to help.
ORDER CHANGES OR CANCELLATION
Once your place your order, your payment will be processed immediately and your order will be electronically sent to our warehouse for fulfillment. Therefore, no changes or cancellations can be made after your order is placed, please check your order carefully before submitting your order.
RETURNS & EXCHANGES
We hope you love your items, if not, we accept returns within 45 days of your order date on items that are unused, unopened and in new condition. Shipping costs are not refundable and you will be responsible for return shipping costs.
A 25% restocking fee may be charged for items that are returned that do not comply with our return policy. Please note that all sales are final on special orders or custom orders. We are not able to do exchanges by mail. Click here to start your return.
SALES TAX
We collect sales tax for orders shipped within the state of Florida. Any applicable sales tax will be added to your order upon check out. Sales tax collected will appear as a separate line item.
For orders placed by tax exempt organizations or institutions located within Florida, please email us your tax exempt documentation. Sales tax is not collected for any other state. However, international shipments may be subject to import fees, duties and taxes.
Please note that even if we do not collect sales tax on your order, your purchase may still be subject to use tax unless. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales and or use tax return at the end of the year reporting all of the taxable purchases that were not taxed at the time of purchase. Contact your state tax authority for information about your tax obligations
COUPON & DISCOUNTS - we do not give out coupons or coupon codes, but please like us on Facebook and follow us on Instagram and Pinterest so you can be informed of new products, sales and specials.
CONTACT US - click here to contact us
TERMS AND CONDITIONS, TERMS OF USE AND PRIVACY POLICY
